An RMA form is required for all products that you want to return and there are 2 options for this:

1.: You can download the RMA form via this link, fill it in and then print it and send it with the device to be repaired

2.: You can request an RMA number and form in advance by filling in the form below. Please complete as completely as possible. As soon as the information is received you will receive an RMA form by e-mail within 2 working days, which you can send with the product.

All fields marked with * are mandatory for proper progress.

Warranty provision:

If after investigation it appears that the defect of the product was caused by improper use or falls outside the warranty, the products will not be replaced or reimbursed. After consultation, the products are deposited or returned at shipping costs.

Merlin reserves the right to return products that are returned without an RMA form to the customer without giving a reason.